The first time won an award as the Bank with best quality of service JAKARTA - The tight competition banks are demanding more and strove to improve the quality of service. The survey of Bank Service Excellence Monitor (BSEM) 2011 showed indications of service quality of banks in Indonesia, in the last ten years, is constantly increasing. In a survey service that the Marketing Research Indonesia (MRI) in collaboration with Infobank Magazine, the quality excellent service national banks, continue to move forward, so that what had been known only in foreign banks, are now reversed: the quality of bank services banks in Indonesia, so lebi good. BSEM 2011 conducted with a mystery shopper method to determine the development of service quality of banks in Indonesia walk-in channel which includes a branch office, security, tellers, customer service and banking hall and through e-channels such as ATMs, SMS banking, mobile banking and internet banking. With this metorde, the survey is to capture customer experience in a variety of customer interaction with the bank. This year, a survey done excellent service in Jakarta, Denpasar, Lampung, Makassar Malang and other parts of the area of ??operation of 22 Regional Development Bank (BPD) included in the survey. Director of MRI, Marniaty Julianti, said that if four years ago it was only to survey 11 BPD, this year there were 22 BPD. "There`s a new BPD first time surveyed, and was immediately in the top 10," he explained to the Deputy Governor of Bank Indonesia, Muliaman D Hadad, Chairman Parbanas, Chairman of the Bankers Association of Indonesia (IBI) and Chairman of the Association of Regional Development Banks (Asbanda) as well as leaders of national banks which became law in the event was phenomenal. Bank Sulut, said Director Jeffry Wurangian, in the age of 50 years, new mining takes out a survey of MRI. "Awards and shared the prize that has been achieved by the Bank of North Sulawesi last few months, so evidence of the hard work of all components of the board , an employee up to the stakeholders, "he said. Marniaty Admittedly, in recent years the quality of services Regional Development Bank (BPD) continues to improve, as reflected in the inconsistent standards applied BPD services in serving the community, so the existence of BPD is not inferior to other national banks or foreign banks.